Glen Marr 1st CENTRAL

1ST CENTRAL extends its partnership with Hubio

Hubio announces that 1ST CENTRAL Insurance has extended its commitment to Hubio’s claims platform, ICE Claims, with a new agreement.

1ST CENTRAL has partnered with Hubio since 2008 to provide ICE Claims in support of its end to end claims operations from day one.  1ST CENTRAL had a clear objective to remove the need for paper files and to enable the customer to be dealt with quickly and efficiently. ICE Claims and ICE Intelligence were successfully implemented and Hubio has continued to support their business with their ongoing goals of increased efficiency, better customer communication and overall cost management.  [1ST CENTRAL has implemented 9 ICE upgrades since its go-live, with the most recent being in September 2016.]

Speaking of its recent upgrade to ICE Claims, Glen Marr, Claims and Counter Fraud Director at 1ST CENTRAL commented: “I want to compliment Hubio upon how well our most recent ICE upgrade was delivered. It once again demonstrated how everyone in both organisations works well together across our projects.  We continue to take upgrades from Hubio year on year as new functionality comes into the application that we can benefit from.”

In 2014, 1ST CENTRAL were the first adopter of ICE Claims integration with the Ministry of Justice (MoJ) portal for personal injury claims, benefiting from automated workflows, giving greater accuracy, eliminating manual lookups and rekeying of claims details in support of the quick turnaround needed for these claims.  The upgrade has allowed 1ST CENTRAL to take advantage of Hubio’s ongoing investment in its award-winning platform.

Lynette Slater, Client Services Director at Hubio said: “We have a longstanding relationship with 1ST CENTRAL, and are delighted that they have confirmed their ongoing commitment to working with Hubio with this agreement. ICE Claims gives 1ST CENTRAL the tools to achieve the automation and efficiencies needed in today’s high expectation, high availability environment.  We look forward to working further with 1ST CENTRAL to leverage the benefits of Hubio’s technology.”


1ST CENTRAL is an online car insurer founded by Ken Acott, Pat Tilley, Peter Creed and Mike Leonard. 1ST CENTRAL has enjoyed incredible growth since its launch in 2008, saving more than two million UK policyholders money on their car insurance and servicing more than £0.5bn of premium in its first five years of trading. 1ST CENTRAL recently won the 2016 Business Matters Large Business award, and provides employment for 600 members of staff. 1ST CENTRAL is committed to nurturing growth and investing in its employees and has been awarded Employer of the Year two years in a row in 2014 and 2015 and the Gatwick Diamond Business awards, as well as the Developing People for Business Success award in 2016. In February 2015 1ST CENTRAL was also awarded the 5 Star Rating from the independent financial research company Defaqto.

1ST CENTRAL is a trading name used by the First Central Group companies. 1ST CENTRAL is now firmly established as one of the top providers of car insurance in the UK motor aggregator market and is ready to move into its next phase of sustained growth and expansion. 1ST CENTRAL is a proud sponsor of Sussex County Cricket Club, and of the road safety awareness charity, Brake.

For more information about 1ST CENTRAL, please visit