Hubio privacy and cookie policy

​At Hubio we understand that privacy is one of the biggest concerns for Internet users. Hubio respects the privacy of every person who visits our website or uses our products. We’ve created this statement to demonstrate our commitment to your privacy and to show the value we place on the information you provide to us.

​What is Hubio?

Hubio provides integrated solutions to help organizations in the insurance sector increase efficiency and  build customer engagement.

Through the innovative use of technology Hubio is bringing new levels of data-driven insights to the insurance  industry, while challenging and redefining established business models.

​Links to other websites

The Hubio website contains links to other sites. Hubio is not responsible for the content or privacy practices of these sites. We encourage you to read the privacy statements of these linked sites, as their policies may differ from our own.

​About information you volunteer

​You may be asked to supply information via the website. This might include your name, email address, other contact info, and demographic data such as your occupation. We use this information to:

• send you an electronic newsletter, if you’ve requested it

• alert you about new products or product updates

• provide you with information you have requested about the company or about our products

• collect survey data to improve our products and services

• notify winners of contests we run periodically

• send you or a colleague an email you’ve requested

• send you an email confirming a subscription or download

We will never share or sell individual personal information without your advance permission or unless ordered by a court of law. When you volunteer information that may be shared with our partners, we will ask you explicitly to grant us such permission by opting in on a web page.

Contests and surveys

Periodically, we run contests and surveys for our clients. Participation in these is entirely voluntary, and you have a choice whether or not you disclose the requested information. Information requested may include contact information (such as name, email address) and demographic information (age, zip code, and answers to specific questions such as computer use).

We use contact information to notify winners. Other information we collect is aggregated and used by Hubio to improve our offerings.

Confirmation messages

When you download certain Hubio documents we request your email address so we can send you a confirmation message.

Opting out

Should you subscribe to a Hubio newsletter, each newsletter will contain simple instructions on how you can cancel your subscription.

Technical and Demographic Information

Hubio collects technical and demographic information about you that does not personally identify you. Examples of this type of information include the computer operating system you use, your Internet browser, your domain name and IP address, and the web pages you view. IP addresses are not linked to personally identifiable information. 

We use this information to diagnose problems with our website and to better tailor its content to your needs.

Information we collect

We receive and store certain types of information when you interact with this site. Hubio automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested. The site uses cookies and tracking technology for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology.

We collect personal information, such as name, postal address or email address only when voluntarily submitted in an email request to us. If you contact us via our website, you agree that by initiating such communications, Hubio and its agents may send you email and other communications that are related to your initial or subsequent emails.

Will my information be shared?

We will share your information when we’re legally required to provide data, such as in response to a subpoena in a civil lawsuit. We may also share business or personal information when we believe, in good faith, that release is necessary to comply with the law; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Hubio, its affiliates, their employees, our users, or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection.

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online advertising campaigns or analyze visitor activity on our website. We may permit these service providers to use cookies and other technologies, such as Web beacons or pixel tags, to perform these services for us. We do not share your personal information with these third party service providers, and they do not collect such information on our behalf. 

Except as set forth above, you will be notified when your business or personal information may be shared with third parties, and will be given the option to prevent the sharing of this information.

Information security

We are committed to handling your information with high security standards. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to information only for those employees or affiliates of Hubio who require it for their job responsibilities.

In operating our website, we may transfer business or personal information to service centers operated by Hubio, our affiliates, and our data processing service suppliers, which may be located in the USA or Canada. In these circumstances, we will comply with laws applicable to such transfers and will take steps to ensure that people in the USA and Canada take appropriate steps to protect business or personal information in accordance with applicable laws and the terms of this policy.

Hubio cookie policy

A cookie is a small text file placed on your computer that uniquely identifies you. It tells our web servers when you return to a page you’ve already visited.

In general you may visit our website without providing us with any personal information. However, there are times when we may need information from you, including your Internet address, so that we can track unique visits to our site for analytic purposes.

There are a number of cookies that we use, including:

Our cookies

‘_utma’, ‘_utmb’, ‘_utmc’ and ‘_utmz’

These are used by Google Analytics to anonymously count visits to the site and tell us patterns in how the user moves around the site, enabling us to make the site better.

Third party cookies 

Cookies for certain other services (e.g. Facebook, Twitter, AddThis) are set by the embedded content. We don’t control these cookies so for more information we advise you to check those services’ cookie policies.

Most browsers will enable the use of cookies by default. Therefore if you wish to opt-out of the use of cookies you will need to change your browser settings. However, switching off cookies may restrict your use of our website and/or delay or affect the way in which our website operates.

The open nature of the Internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times. 

Our website uses Secure Socket Layer (SSL) to enhance security when entering sensitive data while requesting an online quote. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the Internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to inhibit unauthorized access by others.

Open rates and clicks

Hubio sends email and tracks the open rates of the HTML version of these messages. This allows us to improve the quality of the messages we send. Hubio cannot track open rates on plain text messages. Hubio may also track clicks on website links included in the messages.

Hubio employs the use of transparent images in our messages for tracking purposes. This only tracks open rates of messages that have been deployed by Hubio. Upon opening, messages sent from Hubio will send a notification to our internal reporting services.​

How we protect the information you provided

Hubio takes strong precautions to protect the information you provide from loss, misuse, unauthorized access, alteration, or destruction.

How you can change the information you provided

 If you have provided information to Hubio and would like it deleted from our records, or you would like to update information you’ve given us, please send an email to info@hubio.ca

Contacting us if you feel you have received unsolicited email

Hubio does not send or condone unsolicited email, or “spam”. We send email only to people who have requested information about our products, or have attended industry events in which Hubio participates.

If you feel you’ve received unsolicited email from Hubio, please send a message to info@hubio.ca. We promise to deal with your issue promptly.

Changes to the Privacy Policy

​We may change the Privacy Policy in the future. Any changes will apply to activities and information on a going forward basis and a notice will be posted to the website along with the revised Privacy Policy. We encourage you to review the Privacy Policy whenever you visit the site to make sure you understand how any personal information you provide may be used.

Supplemental information for Canadian residents

Any information collected by Hubio is compliant with the Personal Information Protection and Electronic Document Act and Canadian Anti-Spam Legislation.

Other concerns

If you have questions or concerns about our privacy policy, you can contact us by phone or email.